Refund Policy
This Refund Policy governs the purchasing of digital consulting, personalized assistance, and online resources provided by Eduscool.
Our policy is designed to be transparent and fair, recognizing the value of the knowledge, time, and preparation involved in delivering customized academic and digital consulting services.
2. Services Covered
Our services fall into two main categories, each with distinct refund guidelines:
A. Personalized Digital Consulting & Assistance (Time-Based Services)
These services include one-on-one consulting sessions, strategic mentorship, and personalized academic or productivity assistance.
B. Digital Content & Online Resources (Non-Tangible Goods)
These services include access to our proprietary knowledge library, downloadable guides, custom templates, and educational video materials.
3. Refund Eligibility by Service Type
A. Personalized Consulting & Assistance (Time-Based)
| Scenario | Eligibility | Details |
|---|---|---|
| Pre-Service Cancellation | Full Refund | If you cancel your scheduled consulting session or service package at least 24 hours before the service begins. |
| Post-Service Dissatisfaction | Partial or Prorated Refund | Once a consulting session has been completed, refunds are handled on a case-by-case basis. A prorated refund may be issued for any unused portion of a service package. |
| No-Show / Late Cancellation | No Refund | If you fail to attend a scheduled session without providing at least 24 hours’ notice, the session will be charged in full. |
B. Digital Content & Online Resources (Non-Tangible Goods)
Refunds for digital content are strictly limited due to the nature of intellectual property and immediate access to knowledge-based materials.
General Rule: All purchases granting instant and irrevocable access to Eduscool’s proprietary online resources (e.g., digital libraries, downloadable guides, templates, or video courses) are non-refundable.
Exception: A refund may be considered only if the digital content is permanently defective or inaccessible due to a verified technical error on Eduscool’s part, and the issue cannot be resolved within a reasonable timeframe.
4. How to Request a Refund
To request a refund, please contact Eduscool directly.
Submit Request: Send your request to eduscool@outlook.com.
Provide Details: Include your full name, date of purchase, the specific service name, and a clear explanation of your refund request. For consulting sessions, also include the scheduled date and time.
Review Process: All eligible refund requests are reviewed by our administration team. You will receive a response within 10 business days of submission.
5. Chargebacks
We encourage all clients to contact us first to resolve any payment disputes directly.
Filing a chargeback without prior communication may result in immediate termination of service access and refusal of future services with Eduscool.
6. Contact Information
If you have any questions about this Refund Policy, please contact Eduscool:
Email: eduscool@outlook.com
Website: https://eduscoolenligne.com/
Address: 30 N Gould St Ste R, Sheridan, WY 82801